Terms & Conditions
Please read these terms carefully before using our site or placing an order.
Acceptance of Terms
These Terms & Conditions govern your access to and use of the PepX Compounds website and any purchase you make from us. By using this site, creating an account, or placing an order, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree, please do not use the site. You must be at least 21 years of age to use this site or place an order.
Research Use Only
All products sold by PepX Compounds are intended strictly for in vitro laboratory research and analytical use by qualified researchers. They are not drugs, dietary supplements, foods, or cosmetics, and they are not intended for human or veterinary use, for diagnosis, treatment, cure, or prevention of any disease, or for any personal use. Nothing on this site is medical advice.
By placing an order you represent that you are a qualified researcher or purchasing on behalf of a research or laboratory organization, that you will handle the products only in an appropriate laboratory setting, and that you will comply with all laws and regulations that apply to your purchase and use. We may refuse or cancel any sale where we believe these terms have been or may be violated.
Intellectual Property
All content on this site, including text, graphics, logos, product images, and layout, is owned by or licensed to PepX Compounds and is protected by applicable intellectual property laws. You may not copy, reproduce, modify, distribute, or use any of it without our prior written permission.
Accounts and Purchases
An account is required to place an order. You agree to provide accurate, current, and complete account, shipping, billing, and contact information, and to keep it up to date. You are responsible for activity under your account and for keeping your login details confidential. Prices, availability, and product information are subject to change without notice.
Payments
Payment is due in full at the time of order. Accepted payment methods are shown at checkout. By submitting payment you confirm that you are authorized to use the payment method. Orders may be held or cancelled if payment cannot be verified or completed.
Order Refusal and Cancellation
We reserve the right to refuse, limit, or cancel any order at our discretion, including orders we suspect are fraudulent, are placed for non-research purposes, or contain pricing or product errors. If we cancel an order that has already been paid, we will refund the amount paid to the original payment method.
Final Sales, Returns and Refunds
Because of the nature of our products, all sales are final once an order has shipped, and products cannot be returned or exchanged. The only exceptions are orders that arrive damaged, defective, or different from what was ordered, as described in our Refund and Returns Policy.
Shipping, Delivery and Lost Packages
Shipping methods, timing, and fees are described on our Shipping and Payments page. Delivery estimates are not guaranteed. Risk of loss passes to you once the carrier marks the package as delivered to the address you provided. We are not responsible for packages that are lost, stolen, or misdelivered after the carrier shows delivery, or for delays caused by carriers or customs. Please make sure your shipping address is correct before you check out.
Reporting Shipping Errors and Damage
If your order arrives damaged, is missing items, or does not match what you ordered, contact us at info@pepxcompounds.com within 7 days of delivery. To review your claim we will need your order number and the following:
- A photo of the shipping label and outer packaging
- Clear photos of the damaged, missing, or incorrect items
- An unboxing video, where available
Claims submitted after 7 days, or without the supporting documentation, may be denied.
Communications
By creating an account or placing an order, you consent to receive transactional emails and messages from us about your orders and account. You can opt out of marketing communications at any time using the unsubscribe link in any message or by emailing info@pepxcompounds.com.
Disclaimer of Warranties
This site and our products are provided “as is” and “as available.” To the fullest extent permitted by law, we make no warranties, express or implied, other than those stated on the product page or Certificate of Analysis for the product, and we disclaim all implied warranties, including merchantability and fitness for a particular purpose.
Limitation of Liability
To the fullest extent permitted by law, PepX Compounds and its owners, employees, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the site or products. Our total liability for any claim relating to an order will not exceed the amount you paid for that order. You are solely responsible for the safe and lawful handling and use of any product after delivery.
Indemnification
You agree to indemnify and hold harmless PepX Compounds from any claim, loss, or expense, including reasonable legal fees, arising from your misuse of our products, your violation of these terms, or your violation of any law or third-party right.
Changes to These Terms
We may update these terms at any time. Updates take effect when posted on this page, and your continued use of the site after that means you accept the updated terms.
Governing Law
These terms are governed by the laws of the state in which PepX Compounds is organized, without regard to conflict of law principles.
Contact Us
Questions about these terms can be sent to info@pepxcompounds.com.
