Refund and Returns Policy
Everything you need to know about returns, exchanges, and refunds.
Overview
We want you to be satisfied with your order. Because our products are research materials, all sales are final once an order is placed, and we do not accept returns or exchanges of products that have been delivered in the condition ordered. The exceptions below apply to orders that arrive damaged, defective, or incorrect.
Damaged, Defective or Incorrect Orders
If your order arrives damaged, is missing items, or is not what you ordered, email info@pepxcompounds.com within 7 days of delivery with your order number and the following documentation:
- A photo of the shipping label and outer packaging
- Clear photos of the affected items
- An unboxing video, where available
Once we review your claim we will let you know whether we will send a replacement or issue a refund. Claims submitted after 7 days, or without supporting documentation, may be denied.
Returns
Please do not send any product back to us without written authorization. Returns are accepted only when we have approved them by email, and we will give you instructions at that time. Unauthorized returns will not be accepted or refunded.
Refunds
Approved refunds are issued to the original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or card issuer. Original shipping charges are non-refundable unless the error was ours.
Cancellations
Orders cannot be changed or cancelled once they have been placed. Please review your cart carefully before checking out. If something is wrong with your order, email info@pepxcompounds.com with your order number.
Lost or Stolen Packages
Once the carrier marks a package as delivered, responsibility for it passes to you, unless you added shipment protection at checkout. If you purchased shipment protection and your package is lost, damaged, or stolen, email info@pepxcompounds.com within 7 days of the delivery date (or the expected delivery date if it never arrives), and we will reship your order at no additional cost. If tracking shows an issue in transit, contact us and we will help look into it.
Contact Us
Questions about this policy can be sent to info@pepxcompounds.com.
